Registered Nurses make up our triage staff. Our triage staff are a part of our Advanced Care Team at Salisbury Pediatric Associates. The role of the Advanced Care Team is to help patients and their families by providing necessary care for all patients within our practice. Triage nurses are available to discuss problems and concerns you have regarding your child during regular office hours. They have been instructed with specific protocols to give about common pediatric illnesses and will consult with a physician prior to giving advice if there is an unusual problem.
Some problems cannot be evaluated over the telephone or secure messaging. If you remain concerned after receiving medical advice from the provider at Salisbury Pediatrics, call to request an appointment or request an appointment on your Patient Portal account.
We have after-hours Triage services as well (877-514-2251), but we ask that, whenever possible, calls requesting medical advice be made when the office is open, Monday through Friday 8:00 AM to 5:00 pm, and our Registered Nurses have access to your child’s medical records. If an urgent problem arises and you cannot wait for the office to open, you may call our answering service. A nurse from the call center at Triage Logic will contact you and offer medical advice that the physician has provided within 30 minutes.
We now have a Medical Advice tab on our website that can help you narrow down any symptoms or problems your child may be having.